Verified traveler
10 Januari 2024
I stayed frequently about 20 years ago. I was pleased to find the hotel just as it was upon my last visit many years ago. The entire place was clean and had been kept very updated. The staff were friendly and efficient with the exception of housekeeping. I understand that the rooms are not cleaned every day but after my 3rd night i requested the room be cleaned and it was not cleaned. I did not even receive toilet paper and clean towels. In addition, i left a drawer full of clothes when i checked out. I called the front desk within hours and was transferred to housekeeping. The person that i spoke with spoke very little English but said that she would check. As she was hanging up i asked if she wanted the room number and my name and number and she said "on no, i check" and hung up. I had my relatives that live in colorado Springs go to the double tree the next day and check where the front desk put housekeeping on the phone and they reported that nothing was found. So far i have spent $200 replacing those clothing items
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