Courtyard Elkhart

房間乾淨，咖啡機不錯，沒收按金，也沒人來催退房，一切都很好，空調也很給力

When we booked this hotel it said breakfast for one. Well that really was only a $12 credit towards breakfast- not free! We ended up paying $22 for two ppl and that was the difference after the $12 credit was given.

There was no coffee available in the morning before 6:30 am, in the lobby. I do not trust cleanliness of the room Kurig machines.

Do not stay here if you both the breakfast included on *******. They do not honor it. Tgey only give you up to $12 / rm EVEN if you paid $20. They are severly understaffed and you can tell there was a lot if turn over because the cook did not show up the first mornibg on a Saturday and they wete training two people. The staff were very rude and annoyed at the slightest ask. I hear someone ask for towels and they snapped at them no. Sme asked for toothpaste and anither desk person said CVS was across the street. The place is clean but the showers don't have doors or curtains like the other Coutryards do, and as a result areas are starting to rust even though it must have been updated relatively soon.

We enjoyed our stay very much. Everything was clean and the beds were super comfy. We were well rested. The staff was also very personable.

Overall a very modern clean hotel. Loved the layout of the king room. The tv even a personalized greeting for us. Highly recommend! Only had a couple small issues. 1) The shower is an open concept, sprayed water all over the place and the shower floor was very slippery. Nearly wiped out twice. 2) I was travelling for work with my boss. I made the reservations thru *******. I got a confirmation and a couple minutes later a problem with payment email. I promptly called the hotel to confirm. The manager made a seperate reservation that promised would get cancelled when ******* flowed thru. That never happened. Thankfully I didnt get a cancellation fee. 3) The charges for both rooms were to be put on my bosses credit card. They only did one not both. Anyways all minor but kept the review from being excellent.

Receptionist was amazing. Rooms were very clean and large. Absolutely nothing to say negative about my stay. Highly recommend this place

Made reservation 5 months in advance for king bed. At check-in was told all king rooms were booked to BonVoy members (turns out this might not have been true) and instead was given a room with 2 queen beds. The second night, at 3:00 in the morning, the ceiling in the bathroom began leaking profusely (to their credit the night manager quickly transferred us to another queen suite). After arriving home, while reviewing my credit card account, found out they charged for the room even though it was prepaid through ******* so had to call the hotel to get the charge reversed (they assured the error was theirs).

Everything has been great!! Best hotel stay in Elkhart in quite some time