No one was available at the counter for check in. No note, no bell. Waited over 20 minutes with another customer. We could hear the TV in the apar**ent. We even tried calling the phone but no one answered. Finally went around the counter to knock on the door. She did come out, but was rude. No apology for the wait.
Made me feel like a criminal for booking online. Then told me I couldn’t have the room I had booked, because it was not pet friendly. Charged me more for a smaller room. I won’t stay here again.
Terjemah