Pengguna Tetamu
1 Mei 2024
My experience at this hotel was extremely disappointing. Despite booking our room three weeks in advance, we were not informed about the ongoing construction on the premises. Upon arrival, we were dismayed to find that the noise from the construction made our room practically uninhabitable. Despite repeated attempts to address the issue with the staff, we received no satisfactory response until hours later when we escalated the matter at the reception. Even then, the alternative room offered to us was of a lower standard, and the staff member who accompanied us to view it was unacceptably rude and pushy. Ultimately, we reluctantly settled for another room of the same category, which, although quieter, was still marred by excessive dust due to the ongoing construction. Our stay was far from the relaxing vacation we had hoped for, and I cannot in good conscience recommend this hotel to others.
Terjemah