Verified traveler
19 April 2023
When I got in they couldn’t find my reservation. I showed the confirmation and they said they find another room. As I was unloading my luggage the hotel worker came to me upset saying I’d already checked in an hour ago! Come to find out they gave my room I paid for to someone else. After I gave him my ID for the second time, he then believed I was supposed to be staying at their hotel. After that was sorted I finally got unpacked only to get a knock at the door to go to the front desk for the third time. This time was to pay the taxes (which I already paid). I showed my receipt and confirmation which shows taxes paid but he would not budge. So I could get some sleep I paid an additional $4.87. And then he tried to ring it up again, saying it didn’t go through, I showed him on my Amex app that it did, so I would pay for the taxes 3 times. What a scam! The room was dirty, thick dust all over the alarm clock and on the lamps. It probably hasn’t been thoroughly cleaned in years. By far one of the worst hotels I’ve stayed at.
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