This was an experience so terrible that we left without even checking in! Earlier in the day we had a couple questions, and called multiple times, but no one ever answered the phone. When we arrived, on a busy Saturday evening, we entered the hotel to find no one at the desk. There was a small sign saying they stepped away, so we waited behind the three other groups ahead of us who had been waiting longer. After 15 minutes, a staff member arrived outside in a car, and came in and started helping the first guest. The associate was extremely rude to the guests ahead of us, telling them that she had other things to do, and that was why we all had to wait. Another guest asked if anyone else was working and their question was ignored as she shouted at all of us again that she was to do other things too. There was never any type of apology for our wait. After the way she treated those ahead of us in line, and after she yelled at us very rudely and rolled her eyes at us, we left. We refuse to stay anywhere that treats their guests so rudely. I recommend staying anywhere but here unless you don't care how you're treated.
Terjemah