We were very surprised to check in to our room at 10pm and find only 1 bed, when clearly we had reserved a room with 2 beds. Says it right on the confirmation. Desk staff agreed. But they were full and couldn't move us to a different room.
Ok that has happened before. The hotel that did it to us before called another nearby and more expensive hotel and set us up with a room. Not these guys, we asked. Nope. No help.
Terjemah