DoubleTree by Hilton Mt. Vernon

Beautiful hotel. Comfortable room. Beautiful warm pool and nice hot tub. We had dinner in the restaurant -delicious and reasonably priced. Buffet Breakfast was free and had wonderful selections all served in the restaurant.

Somehow ******* booked my reservation for Sunday and it was supposed to be for Friday !! I showed up at the hotel on Friday and had to pay the hotel for my stay Friday and I was also charged for Sunday and I wasn’t even there.Im very upset

This is the nicest hotel in downstate Illinois! The housekeeping, room service and food are all top drawer. No complaints except that the refrigerator in the cabinet had been unplugged.

The property was dated. Our “balcony” was a gate across a door. Not at all what was expected, very disappointed with that, was not safe with the gap at the bottom of the door. Overall an average stay but nothing impressive. Breakfast was good and the restaurant staff was pleasant.

This area is very run down and that includes the hotel. We booked our stay through ******* so when we arrived to find our room with a “balcony” was really a room with a door with bars on the other side (no step out) we questioned the staff but they said they couldn’t help us because they didn’t have any free rooms with balconies. We asked if they could give us a restaurant credit and they told us we had to talk to ******* and they couldn’t help us. The room had no fridge (where it was supposed to have) and the phone didn’t work (no dial tone). They put us in an alternate room that didn’t have a balcony or door to the outside. Additionally, the vent in the shower was caked with dust and the floor of the shower was covered in mildew. Thankfully we only had to stay for one night.

The lobby was nice and clean when I entered to check in. Didn’t have any issues the young lady at the front desk was very pleasant. She provided me with my room cards, complimentary breakfast tickets, and warm cookies; which were delicious by the way! I got upstairs to my room and when I entered the room the bed was lumpy like the sheets hadn’t been changed. So I moved the covers back and checked the bed one bed was messier than the other as far as how tight the sheets were on the bed. Then I set my bags down and went into the bathroom, there was dried piss all over the toilet seat, the shower floor was dirty the mirrors were nasty. I tried to call down to the front desk and the phone didn’t work so I had to go down to talk to the young lady. I showed her the picture of the seat alone and she switched my room and made my rate $120. I go back upstairs and the room is directly next door I entered the room and went into the bathroom and what is it? The the bathroom is not clean, hair dust and whatever else collects on the material seats not clean at all. Spider webs in the shower. I drove all the way from Chicago for 4 hours and had a prison visit for 4 hours. I just wanted to shower comfortably and get some rest. Instead I was cleaning the bathroom for my comfort. $ 120 a night Motel 6 is cleaner than that. It was totally unacceptable and unfortunate of an experience. Not sure if you have to be a Hilton Honors Member to get a clean room but that was totally unfortunate

We checked in late and the front desk lady was so kind and accommodating. The room was clean, the bed was comfortable and the breakfast was one of the best hotel breakfasts I’ve had. I would definitely stay here again!

Great location and awesome staff at both checkin and restaurant

This place was wonderful, from the staff to the room, excellence all around.