I was charged for a stay through ******* at this hotel, when I did not stay there! It was not on my ******* reservation list and I made another reservation, in Parachute CO for the same night and stayed there and ******* agreed that this hotel was not on their list of my reservations... but this hotel took money from my credit card and refused to give it back! ******* did call them and tried to get them to return my money, but that was it, basically, 'sorry we tried.' Really horrible customer service my ******* and the Grand Vista Hotel, Parachute CO. Obviously this was an ******* reservation system problem... that has changed recently. I've stayed in this hotel in the past, and did not have a problem, but... taking money for a stay that did not happen AND charging for 2 nights !! because they said, I did not check out... when I was not in the hotel, that was mostly unoccupied anyway... well that is stealing correct? I suggest that everyone make reservations directly when you have time to do so.
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