Pengguna Tetamu
15 Mei 2024
We faced a lot of issues including room, facilities, food, service. Given the price they charge, this is a rip-off. I will never visit them again. 1. The so called 'Premium valley view room' given to us initially had a private residence on one side. There was also some noise coming from the ground floor due to a private hotel event. We got a new room only on the evening of Day 2. 2. The staff is not professional at all. It seems they have not been trained well on how to talk and to service the customers. 3. Food was never tasty. 4. People without proper swimming costumes shouldn't be allowed in the pool. 5. There was no iron and mini-bar in any of the rooms we stayed in. 6. The water bottles were not washed and sealed after refilling. It is very ease to get infections from previous occupants of the room.
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