Very disappointed but also forgiving. Stayed here many of times throughout my childhood and adulthood and never really had major concerns nor complaints. Our recent stay (Feb 15, 24) it was later that evening that my family and I experienced something disgusting, frightening, and unfortunate. Staying in room 419 at the time, my 1 year old son and I were in bed when something out my peripheral vision caught my eye crawling towards us. Upon examining it was a bed bug also smelled of a bed bug when crushing into the sheet with a near by object. We did video record the incident, and notified front desk IMMEDIATELY. They were generous and considerate and acted very accordingly to the situation. We were then moved to room 463 where the remaining of our stay was positive but unforgettably uncomfortable. The employee at front desk at the time gave us a card with contact information to the owner of operations. She stated we could possibly get free meals from the dining area or a free room depending the communication between say owner and I. The man still never contacted me back and we our now checking out today (feb 18, 24). Stoney creek Sioux City Iowa.
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