Barcelo Nura

We booked a holiday at Barcelo Nura after another stay last year at Barcelo Teguise in Lanzarote which was really great so we decided to book another Barcelo hotel. It definitely was as we expected very loving hotel, welcoming and has great staffs. Barcelo is a guarantee of quality. It is difficult to mention one thing that was really good over others, the rooms, the SPA, the restaurants and of course the staffs. Talking about staffs, Dominick really stands, the way he treats his team members and make everyone feel at home in the restaurant. He was elegant, always smiling and very professional. The second person is Federica I believe she is the Manager, she was excellent and always seen especially at dinner time checking that all was fine. It is unusual to see a manager that present and available.

The good: This is a sleek modern design hotel. Super friendly efficient staff, fab breakfast buffet with loads of choice, Netflix and Prime available in the rooms, comfy beds, peaceful location (2 great local restaurants En Caragol and La Calita are 8 mins walk away plus taxis are cheap - the Bambu restaurant was excellent). There's a Wellness spa if you want it which seemed quite popular. Can also recommend Binafadet Vineyard where they offer tastings and a lovely lunch. The not so good: Disappointed to find that both the a la carte restaurant and the rooftop bar wouldn't be open during our stay, too early in the season apparently, if so for full disclosure that should be stated with dates on the website. On our first night we couldn't even get into the buffet restaurant. Also, whilst it has the vibe of an adults only hotel there were lots of babies. They have an app for poolside drinks service that was far too slow, if you haven't got enough staff to support it, ditch the app. The pools are not heated so in May they were too cold for me. The rooms could do with a long mirror plus they are very open (no door on bathroom area) so if you're sharing there's zero privacy.

We had a lovely stay in one of the junior suits. The staff were wonderful, very helpful and friendly. The hotel is lovely and peaceful. Breakfast was fantastic. The only thing I would change about our room was the lack of mirrors, only one in the bathroom. A full length is needed and to be able to do your make up at a dressing table would have been nice. The bed was super comfortable. I was glad to have access to a car to get out and about, I would say a car is needed due to the location. I loved my stay here and would love to go back if I had the opportunity

Amazing Hotel, Very Relaxing and Great location. Really nice buffet breakfast each morning to start the day, good sized gym with all the equipment needed and a Spa Indoor Pool and Sauna, Great Stay! Also 15 min walk to Punta Prima beach with restaurants and car hire to travel the whole island

Lovely hotel enjoyed private pool staff welcoming must mention Domenick who is a great asset to the hotel and delivered a very high standard of service at all times

Currently staying here with my partner. I will start by saying the hotel is absolutely beautiful. We are staying in a junior suite with a swim up room, well worth it. It’s spotless clean, and the pools are gorgeous, comfortable bed, lovely shower but the private pool really makes it. Areas for improvement: Check in When we checked in there were several other couples checking in at the same time, all other couples were shown straight to their rooms. However we were told we had to wait in the hotel bar as our room wasn’t ready? The staff member actually said to us “check in isn’t until 3” however the 3 couples before us had all got their room keys straight away. After sitting in reception for almost 2 hours I eventually went back and asked if our room was ready, it seems they had forgotten we were waiting. Very frustrating. Food For a 5 star hotel I must say the food is mediocre. We are staying bed and breakfast only, but did have dinner in the restaurant on the first evening , glad we didn’t choose all inclusive as I found the food underwhelming. Cold food, cold plates and not a lot of choice. I have stayed in other hotels some 4 star with better food. Location We have already spent so much money on taxis as there is nothing in the area. Although Menorca is beautiful and it’s well worth taking a trip out for the day. We visited Cala en porter beach and had food at the Menorca club which was amazing. We also went to Mahón for the day which was lovely! No nice beaches close by. In hindsight I wish we had hired a car. The cave at Cala en porter is spectacular, highly recommend a visit there! It’s about a 30 minute taxi ride. Also FYI You have to pay for The Bali beds in the main pool. All in all The hotel itself is absolutely beautiful but the service and food is not up to scratch for a 5 star hotel. Location is secluded so just bare that in mind if like us you don’t want to be sat by the pool every day.

We’re still here, day 2! It’s quiet, that’s what we wanted, and it’s still classed as out of season, although the glorious weather says otherwise! A beautiful and very clean hotel but the service is terrible. At lunch, you wait for 20 mins for someone to take your order, then 45+ mins for your food and forget getting another drink throughout your lunch, nobody comes to check if if everything is ok or to ask if you want another drink! Order via the APP, it never arrives! At least 1/2 hr wait before you go and stand at the bar and wait again! Really poor! We’re all inclusive and the selection of drinks is poor! Service to get one leaves you frustrated so you don’t get one! I wouldn’t recommend AI, although there’s nothing else close by to walk to, so you’d struggle, and you don’t want to go out too much when you’ve paid for a private pool and balcony! Pools full of debris at the bottom! Buffet isn’t great, plates cold, food cold! No background music plays, so it’s like a ghost town! Come on Hotel Manager where are you? Get this sorted! Your staff are working extremely hard, but there’s something seriously wrong somewhere in your planning! Today guests had to ask on average, 2-3 times to place an order or get a drink! We asked 3 times for a drink - nothing came!! It’s my first ever holiday on AI where Im not even slight tipsy! Poor value for money all round! I had so much hope for this hotel to become a new favourite? The best thing going for this hotel are the private pools! Poor service, not 5*

We stayed here for a last minute week away in July. Short flight and promise of sunshine made it an easy decision to make. On arrival we were greeted by friendly staff offering a glass of Cava. Unfortunately our room was not ready and given we arrived at 1400 we were slightly surprised. Nevertheless reception took our phone number and advised us we would receive a call. We had been on the road from 0400 in the morning so decided to take advantage of our all inclusive stay and have a drink and lunch while we waited. After 90 minutes we decided to check on our room and clearly reception had forgotten. We were escorted to our room and were very pleased with the standard. Modern decor with a lovely bathroom and doors onto our deck to a lovely swim up facility. Our neighbours to both sides were friendly however the close proximity meant that if had not been the case it could have been a difficult week. The design and layout of the hotel is great. Lovely pools and high standard of finish throughout. In terms of food it was varied. From our perspective Breakfast was consistently good. Varied offers and an opportunity for the chef to cook eggs or pancakes to your personal preference. Lots of pastries, fruit, cereal and cooked options. Lunch for all inclusive is served in the bar and the menu outlines what is included with a 'AI' adjacent to your choice. The choice is restricted in terms of drinks and food. I must say the Club Sandwich was magnificent! Dinner unfortunately was our least favourite. The salads where plentiful but the hot offer was poor. Chicken thighs as the meat offer is not what we would expect in a 4/5 star hotel. You can have the chef cook the choice of the day but this means you can be stood in a long queue. Our observation once again was around the drinks service. When you arrived the staff took your wine order. However a small glass of wine did not last through the meal and you needed to request a refill rather than be offered. This felt uncomfortable and often it was difficult getting the attention of the staff. I must say though that they work very hard and are extremely friendly in most cases. The bar looks out over the sea and you will be spoilt with wonderful sunsets. However you take your seat ar the bar and table service will take your order. Because of minimal staffing you will often be waiting a considerable length of time for both your order to be taken and a further long wait for arrival. My GP would be pleased as this meant alcohol consumption once again was limited to two drinks as again refills are not offered/encouraged. The staff in the bar work very hard but if someone asks for a coffee the poor waiter has to disappear for 10 minutes to bring it from the restaurant downstairs. In the meantime no other orders can be taken. Our observation is that reception often has two or three staff on shift but the bar has two and one night one member of staff. Managers walk round and engage with guests but do not appear t

I don’t know where to start. This hotel and the team of staff is the best we have ever experienced. Melania Herrera is the queen of experience management and delivered a flawless stay effortlessly. I tasked her with setting up a very special moment for me and my partner and she exceeded all expectations I had. The team stopped at nothing to make sure we had a fantastic stay, even remembering ours and other guests names for a personalised greeting whenever our paths crossed. Carlos Andres was spectacular in providing a friendly and efficient service at meal times along with staff Karem & Natalia. Barbara makes a delicious cocktail too! We stayed on an all inclusive basis, it was worth every penny. Food was absolutely fantastic and just what you require after spending a day in ultimate zen. We enjoyed a very special dinner at ‘Sa Tanca’ - please go and experience this for yourself the food was outstanding. What was most impressive is that we watched the team of staff here deliver this service to every single guest. True 5* style. Rooms are great too, we stayed in a Junior Suite with Semi-Private Pool and it was fantastic. Room cleaned everyday and pool was plenty big enough, even when our lovely neighbours were in at the same time we didn’t feel cramped at all. The view from our balcony of the ocean was awe-inspiring. The room was one of the best parts of our stay. We are so impressed that we are immediately booking to come back to experience both the island and hotel in a slightly cooler climate. If you are looking for a place to stay in Menorca where you can truly tune out and have every need catered for Barcelo Nura is your place. Thank you again to all the team at the hotel. Callum & Courtney - Room 407