Pengguna Tetamu
13 September 2023
This is an excellent hotel, but could be even better with a couple of minor changes. PROs: The buffet breakfast is fantastic, with a huge range of hot and cold selections and ample places to sit. Freshly cooked eggs are great, although the scrambled eggs are not as good as the omelettes. The detox waters are also a huge plus. Unfortunately, the coffee is not particularly good and one would have expected more from an Italian hotel (see below). The rooms are beautiful and modern, with wonderful showers. Everything feels fresh and new. Air-conditioning was great - kept the room very cool and ran quietly. The L'Occitane toiletries are a lovely touch. The location is excellent, although be aware that Via Roma is currently being dug up and this makes it a bit awkward to locate the relevant bus stops for getting around. The pool is very nice, although a touch small. Staff should ensure that the same people do not monopolise the pool beds by leaving their towels there all day. The staff at the rooftop bar are fantastic and can accomodate almost any request. CONs: The rooftop restaurant, Cielo, boasts a beautiful view and lovely staff but the food is lacking. I had much better pasta at the cheaper trattorias around Via Cavour. The dessert was very good, however. The housekeeping was not very good. Maids came at random times, so that you never knew whether your room was going to be serviced at 10 am or 5 pm. On more than one occasion, dirty glasses were left in the room and not collected. There needs to be a bit more training in that respect. Charging people to use the sauna / steam and indoor pool unless you pay for a treatment seems excessive from what purports to be a five star hotel. At most, charge people perhaps a flat fee of say, 50 euros per stay and let them have unlimited use of these facilities. When I went for a treatment that area was completely empty and I do not think it is fair to force people to pay additional money for what most five star hotels include as of course. Some of the staff were a bit strange. Being asked how I slept every morning by a breakfast waiter was... odd.
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