This hotel is beautiful overall and gave a lovely resort feel. However, as an international tourist, I found so much inconsistency in the service and availability of staff. Firstly, nobody, and I mean nobody, speaks english and so we struggled to communicate with the limited spanish we had. It made us feel as though we were not the demographic that they wanted at the hotel as usually there are at least one or two bilingual employees hired to attract international tourists. Some staff at the pool area & breakfast were very cold towards us and I'm not sure the reason. There was such slow service regardless of business or time of day, inconsistencies on what was offered at breakfast depending on where you decided to sit, sometimes service in certain areas, sometimes not and not rhyme or reason to it. They say they are a Radisson group hotel on all of their branding, online, in the hotel itself, but then when you ask if they are they say no, that they are a choice group hotel. So there is no general standard or service expectation met and to be honest I'm surprised that this has met the standard of being called a 5 * hotel. Both for standard of the hotel physically, both mostly for standard of service and offerings. The 'private beach' is also not actually by the sea but rather a section of the sand cut off from the sea. The actual beach is not a nice place to go and was more of a stressful experience than relaxing with so many agressive vendors.
Terjemah