Holiday Inn & Suites Durango Downtown

The room we had wasn’t what I expected. Didn’t have a coffee pot or nothing in the room to tell you about the restaurant or anything around. The room was next to the elevator and a little noisy. The room was clean and it was a nice room. The staff was very friendly.

The service at this hotel was awful. The front desk staff acted inconvieneced anytime you approached the desk. While the room was clean, the general areas of the hotel were dirty - crumpled papers and debris in stairwells, and tile floors dirty. The keys worked to open the rooms maybe 40% of the time. We had to get our room key rekeyed four times during our 3 night stay. The showers NEVER got hot. Good place to stay if you only like cold showers and cold shoulders from the staff. We will not be staying here again.

Me and my family recently stayed at the Holiday Inn for 2 nights. We arrived 45 minutes early to Durango but were told they weren’t running early so they didn’t let us check in early. When we finally were able to check in at 3:00 we went to our room and saw that the carpet by the bed had some HUGE burn marks and looked pretty worn. We let that go as we were not trying to make a big deal out of it. The second night we were there we were all in the room relaxing as a man just came in our room asking if our “TV was working”? He didn’t knock or declare who he was. I went down to the lobby to go ask if they had a maintenance man checking TV’s and they confirmed he was legit. I told them that was unprofessional and unacceptable for a man to just walk into a room without knocking not announcing himself. I have a 14 year old daughter that could have been in there by herself. The whole experience with Holiday Inn was not very pleasant.

Beds were very uncomfortable, breakfast and parking should be a free. Disappointing , since we have stayed at holiday inn express before and was very accommodating

Best hotel in Durango! Staff is super helpful, rooms are clean and spacious. When friends/family come to Durango, this is where they stay. Burger Theory and CJ complete the package!

We specifically booked this hotel for the jacuzzi in the room. 100% would have stayed somewhere else if we were getting a typical room. After a 9 hour drive we check in to find out they gave our room to someone else. The front desk person was apologetic, gave us a balcony room & a breakfast voucher. Unfortunately, none of that was comparable to what we booked. We were terribly disappointed. Other than that, hotel was fine. Not bad, not luxurious.

I was really disappointed with this hotel. There were no USB ports in the rooms, no fan in the bathroom, and we had to pay to park in the hotel parking lot.

First off it isn't downtown even though the listing indicates it is downtown it's a twenty minute walk over some moderate hills. Pool was closed for remodel. Didn't know that until we were walking to swim in it with our 6 year old. Desk staff shrugged when we told them we would have booked somewhere else if we'd have known. They charge $10 a person for basic hotel breakfast. Never seen this at IHG property before. They boast an attached restaurant which was closed early when we tried to eat dinner there one evening. Room is dated and tired. Looks like halls and common areas have been updated several times since our room was. Staff had zero solutions for anything we brought to their attention.

We got points for staying there. Ut missed the hotel due to no signage. Did not expect a $10 fee fir parking. Expected breakfast. Which they had but had to pay for it. Had to pay extra $25 initially. Made for long wait. We are supposed to get it back from C.C. Hopefully. A good thing was a burger place attAtched to hotel. But food was mediocre and slow staff