Pengguna Tetamu
9 Jun 2024
The hotel may look better onscreen than in person. It is supposed to be a luxury hotel but probably fell short of that in terms of the physical characteristics. 'Lihim" means secret. I think that the secret luxury item here is the service staff. They are just precious in making sure that our needs were met. From our butlers, Jake Angelo and Ellie, to our tour guide Jesuel and boat capt Diego, to our waiters Miles,Romnick, Rolly, John, Jomari, Carlo and Mike, they went above and beyond for our family, especially since my father has difficulty ambulating. I really hope management knows the kind of staff they have and treat them well. Because of them, I am willing to overlook the lack of hand towels in a bathroom, standing water in the sink in the spa, the hot gym. The funicolare to travel up and down may seem charming at first but is very slow and inefficient. Maybe, an outdoor escalator like the ones in HK would work better? Or maybe, even just have a means of calling for the funicolare without having to ask for it to be sent up or down or best if it just ran a regular schedule. On the positive side, cocktails at sunset at Henri's is a must.
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