Pengguna Tetamu
10 Mei 2023
This place is totally overrated. The rooms have not been remodeled since probably the 1980s. Everything is very overpriced. One day for lunch we were served a plate of pasta with shrimp and white sauce. The entire dish was white food. There was no color, no vegetables, nothing and it was a $40 lunch per person. When I arrived, the lady checking us in mentioned a yoga class and I said I would like to do yoga, but she never followed up with me on a location or confirmation for the class and when I checked out I was charged $165 for a yoga class that I did not attend. I have 2 issues with this, first, I would expect a yoga class to cost around $20 at a resort, second, she never confirmed or even told me where the class would be held. I disputed the charge, but they still charged me. Also, about one hour after we left, I realized I left my computer charger and a little box with jewelry in it in the room. I called and asked in a voicemail if they would return the items, but they never responded, and I have not received any of my items. I have called back several times and left voicemails because no one ever answers the phone there. Basically the staff must have stolen my jewelry and charger. It was about $1000 in valuables. There are so many places in the area towards Big Bend that are so much nicer and more affordable. This place is a joke, and the people working there are dishonest. While it is located in a beautiful scenic area, it is not worth your money. I do not normally write reviews but I am so frustrated with my experience that I had to do it. I will add that this was my third time staying there because my husband really likes the place but every time I leave there I am annoyed because it is ridiculously overpriced for what you get. I’m pretty sure we ended up spending over $8000 for three nights. We did a horseback ride but that is the only excursion adding to our charges. It was me, my husband and two of our children ages 10 and 8. I will not be going back there.
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