This is the 3 or 4th time I stayed at Fox, but by far this time is the worst experience. We got room on 10th floor, at first the room smell of cigarettes even though we asked for non-smoking room. Apparently rooms above us are all smoking-allowed room.
2nd ,the bathroom is not clean enough, there are molds everywhere on the sealant of the wash basin and the corners of the shower area. The amenities weren’t complete as well, no trash bin in the bathroom and there was no shower gel tube, only shampoo.
3rd, the housekeeping who cleaned our room in the morning irresponsibly throwing away some items in my room such as my daughter’s hair ties, and our toothpaste. We tried to complaint but at first the housekeeper denied our complaints and even talk back at us saying that we probably didn’t check properly. I told him that it’s not possible because before I complaint, I’ve already checked 3-4 times and asked my husband to check as well and it’s not there at all. He was very impolite and didn’t apologize at first, even though his supervisor already apologized. The issue was finally solved as we asked them to replaced the item he threw away.
I don’t think we will be staying here again for a while. Please fix their attitudes.
Terjemah